About ICGMS
The Inspection and Claims Generic Management System (ICGMS) is a unified digital platform that automates and streamlines the entire claims lifecycle across sectors like motor, SME, fire, and marine insurance. It enhances collaboration among insurers, customers, surveyors, and repairers, reducing manual tasks and boosting transparency. ICGMS transforms claims handling into a faster, more efficient, and customer-friendly process, helping insurers stay competitive in a tech-driven market.
- 30% Faster Claims
- Paperless Workflow
- Real-Time Status Tracking
- Role-Based Access
- Audit Ready
Features
Claim Initiation Forms
Intuitive, responsive forms for customer, client, and internal use.
Real-Time Claim Status Tracking
Customers get instant updates on progress and verification steps.
Damage Verification Tools
Zoom, annotate, and verify documents with custom checklists and comments.
Stakeholder Communication
Real-time chat and update mechanisms between surveyors, insurers, and repairers
Automated Email/SMS Alerts
Notify stakeholders at key workflow checkpoints.
Audit Trail & Activity Logs
Complete record of user actions, communications, and document interactions.
Role-Based Dashboards
Custom views and permissions for Customers, Clients, Surveyors, Financiers, and Admins.
Secure Architecture
End-to-end encryption, SSL certification ready compliance.
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Frequently Asked Questions
ICGMS digitizes inspection and claim processes end-to-end.
Insurers, surveyors, customers, and repair vendors across insurance sectors.
It reduces manual tasks, speeds up processing, and adds real-time visibility.
Yes, with SSL encryption, audit logs, and role-based access.
Yes, it’s modular and adapts to various insurance workflows.
Yes, it integrates with SMS/email gateways, GPS/geo-services, and third-party financiers.
